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Баханди
Quick-service restaurant chain · maintenance of distributed equipment on Equipmetry Station
Bahandi is a quick-service restaurant chain with distributed retail locations. Maintenance of local equipment across all locations (kitchen, refrigeration, ventilation, POS) was handled in a fragmented way — with no unified view of condition, history or execution control.
01
Client context
- A distributed network of 93 locations
- A large fleet of local equipment
- Maintenance handled in-house and by contractors
- Fragmented tracking of tickets and repairs
02
Operational challenges
- No unified view of condition across locations
- Downtime hits location revenue during peak hours
- Scheduled maintenance is disrupted; emergency repairs dominate
- Opaque deadlines and accountability (SLA)
03
What was implemented
- A unified equipment registry across all locations
- Configurable scheduled maintenance: service types and regulations
- Routed tickets and work orders
- Photo-documented inspections
- Manager dashboard: SLA and analytics
04
What became manageable
- A unified maintenance system for the chain
- Transparent condition status for every location
- Scheduled maintenance instead of emergency callouts
- Control over contractors, deadlines and issues
Results achieved
93
chain locations in a unified system
4 132
units of equipment registered
1 261
tickets processed through the system