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Kex Group
Quick-service restaurant chain · a unified maintenance and ticketing system on Equipmetry Station
Kex Group is a quick-service restaurant chain uniting the Salam Bro, Doner na Abaya, Burger na Abaya and Just Doner brands. The project's goal was to unite equipment maintenance across all locations into a single manageable system with scheduled maintenance, tickets, inspections and a transparent equipment history.
01
Client context
- A chain of 61 locations
- An equipment fleet of 2,917 units
- Fragmented tracking of maintenance and tickets
- Dependence on manual processes and spreadsheets
02
Operational challenges
- No unified maintenance history across locations
- Emergency repairs instead of scheduled maintenance
- Opaque deadlines and accountability
- Difficult to track inspections and defects
03
What was implemented
- A unified equipment registry across locations
- Scheduled maintenance with service types and regulations
- Tickets and work orders
- Inspections and defect logs
- Analytics and manager dashboard
04
What became manageable
- A unified maintenance and ticketing system across the chain
- Transparent equipment condition and history
- A shift to scheduled maintenance
- Control over SLA and contractors
Results achieved
61
locations in a unified system
2 917
units of equipment registered
360
tickets processed through the system